Return And Refund Policy

Returns

We do not accept returns once a parcel has been received and opened by the customer. Clay products are delicate and are highly likely to break during return shipping.

Replacements

We do offer free replacements in the following situations:

Product received in broken condition
Internal cracks, chipped areas, or major structural defects noticed upon opening

We do not offer replacements for:

Minor marks, color variations, or natural imperfections
Slight decoloration or clay texture differences (these are normal in handmade products)

Refunds (if applicable)

Refunds may be processed only in specific cases where:

The product is completely unavailable
You’ve opted not to wait for a restock or replacement

Refund Timeframe: Up to 30 working days after approval.

How to Request a Replacement:

Please contact us on WhatsApp: +92-331-7222288
Send the following:

30-second video and clear pictures of the damaged product
Your full name
Complete address with city
Contact number

Note:

Replacements are usually dispatched within 14 days of complaint verification.
For pots/woks, only the main body (without handle or lid) will be replaced.
You do not need to return the defective product — you may keep it.

Late or Missing Refunds

If your refund hasn’t been received:

Double-check your bank account or mobile wallet
Contact your bank or card issuer (refunds may take time to appear)

If the issue persists, contact us on WhatsApp

Sale Items

Only regular-priced items are eligible for refunds.
Unfortunately, sale items are non-refundable.

Missing Items in Order

If you received an incomplete order despite full payment:

Contact us via WhatsApp
If the product is sold out, we’ll either:
- Ask you to wait up to 15–30 days for restocking
- Or issue a refund upon request (processed within 30 days)

Shipping for Returns

In rare cases where a non-fragile product needs to be returned, please ship to:
Apni Mitti Pakistan
Mezzanine Floor, Office #12
Society Apartments
Shahrah-e-Qaideen, Block 2 P.E.C.H.S., Karachi

You are responsible for return shipping costs
Shipping costs are non-refundable
If approved for a refund, return shipping charges will be deducted

Note: If returning an item worth over Rs.10,000, use a trackable service or shipping insurance. We cannot guarantee receipt of returned items without tracking.