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We do not accept returns once a parcel has been received and opened by the customer. Clay products are delicate and are highly likely to break during return shipping.
We do offer free replacements in the following situations:
We do not offer replacements for:
Refunds may be processed only in specific cases where:
Refund Timeframe: Up to 30 working days after approval.
Please contact us on WhatsApp: +92-331-7222288
Send the following:
Note:
If your refund hasn’t been received:
If the issue persists, contact us on WhatsApp
Only regular-priced items are eligible for refunds.
Unfortunately, sale items are non-refundable.
If you received an incomplete order despite full payment:
In rare cases where a non-fragile product needs to be returned, please ship to:
Apni Mitti Pakistan
Mezzanine Floor, Office #12
Society Apartments
Shahrah-e-Qaideen, Block 2 P.E.C.H.S., Karachi
Note: If returning an item worth over Rs.10,000, use a trackable service or shipping insurance. We cannot guarantee receipt of returned items without tracking.
