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Return And Refund Policy
Returns
We do not accept returns once a parcel has been received and opened by the customer. Clay products are delicate and are highly likely to break during return shipping.
Replacements
We do offer free replacements in the following situations:
- Product received in broken condition
- Internal cracks, chipped areas, or major structural defects noticed upon opening
We do not offer replacements for:
- Minor marks, color variations, or natural imperfections
- Slight decoloration or clay texture differences (these are normal in handmade products)
Refunds (if applicable)
Refunds may be processed only in specific cases where:
- The product is completely unavailable
- You’ve opted not to wait for a restock or replacement
Refund Timeframe: Up to 30 working days after approval.
How to Request a Replacement:
Please contact us on WhatsApp: +92-331-7222288
Send the following:
- 30-second video and clear pictures of the damaged product
- Your full name
- Complete address with city
- Contact number
Note:
- Replacements are usually dispatched within 14 days of complaint verification.
- For pots/woks, only the main body (without handle or lid) will be replaced.
- You do not need to return the defective product — you may keep it.
Late or Missing Refunds
If your refund hasn’t been received:
- Double-check your bank account or mobile wallet
- Contact your bank or card issuer (refunds may take time to appear)
If the issue persists, contact us on WhatsApp
Sale Items
Only regular-priced items are eligible for refunds.
Unfortunately, sale items are non-refundable.
Missing Items in Order
If you received an incomplete order despite full payment:
- Contact us via WhatsApp
- If the product is sold out, we’ll either:
- Ask you to wait up to 15–30 days for restocking
- Or issue a refund upon request (processed within 30 days)
Shipping for Returns
In rare cases where a non-fragile product needs to be returned, please ship to:
Apni Mitti Pakistan
Mezzanine Floor, Office #12
Society Apartments
Shahrah-e-Qaideen, Block 2 P.E.C.H.S., Karachi
- You are responsible for return shipping costs
- Shipping costs are non-refundable
- If approved for a refund, return shipping charges will be deducted
Note: If returning an item worth over Rs.10,000, use a trackable service or shipping insurance. We cannot guarantee receipt of returned items without tracking.